During the holidays, many people enjoy traveling to visit loved ones, but it can also be a challenging time to travel due to the crowds and potential for delays. One of the biggest obstacles that travelers face is the possibility of losing their luggage. However, this past holiday season, some travelers got a little help from a kind soul who happened to share in their struggle.
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Brittany Loubier-Vervisch, a teacher from Tampa, Florida, was one of those travelers who experienced the frustration of lost luggage. After searching for her lost luggage in what seemed like a never-ending cycle, she had an idea. Instead of simply searching for her own luggage, why not try to help others who were also separated from their belongings?
“I got there (and) was like, ‘Oh my God. Like, I’ve never seen anything like this,’” Brittany said. “Just piles and piles of luggage everywhere between the carousels, multiple rows of luggage.”
While her husband was at the Southwest Airlines’ customer-service counter, Brittany continued her search, but she also decided to help others who had been separated from their luggage.
“I was circling through the baggage claims as stuff was coming off the line and being piled up and if there was a tag on it with a number, I sent a text,” Brittany said.
In fact, Brittany was so helpful that people thought she worked at the airport! “I was like walking through the bags, I was like, ‘Oh, here’s your bags. Is this your name?’” Brittany explained. “And they were like, ‘Yes,’ I’m like, ‘Oh, here’s your other bags.’ And they were like, ‘Do you work here?’”
As she made her way through what she would describe as an “Armageddon of luggage,” she sent between 70 and 80 texts to people letting them know where to find their bags.
Taira Meadow, one traveler who received a text from Brittany, expressed her gratitude on Twitter. “Thank you to the random stranger who texted me that my suitcase was in fact in Tampa,” Taira wrote. “You are a lifesaver! Especially since there was no way Southwest could ever tell me.”
Others who received texts from Brittany were equally overjoyed and appreciative of her kindness. In fact, one person even thanked her with an e-gift card to Dunkin’.
Brittany’s act of kindness shows that even in the midst of frustrating and stressful situations, there are people who are willing to go above and beyond to help others.